Terms of service

Terms and Conditions

When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order we shall contact you. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to reject any offer of purchase by you at any time. In particular, but without limitation, we reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:

  • the product ordered is unavailable from stock;
  • we are unable to obtain authorisation of payment;
  • an error is identified within the product information, including price or promotion; and/or
  • if we suspect any fraudulent activity.

In any of these cases, we shall inform you accordingly.

If a pricing error has occurred on a product you have ordered, our offer for the sale of this product may, at our option, be considered to have been made by mistake and thus null and void, because our consent was not properly given when making the offer. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Returns Policy

We operate a refund policy for any goods returned within 10 days from date of purchases for whatever reason (excluding Carriage).

Business customers and consumers

  • Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
  • All other terms apply to all customers.
  • You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
  • If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.

Price

  • The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.

  • Our quotations lapse after 30 days (unless otherwise stated).

  • The price quoted excludes delivery if your order is under £75, Export or to reach you within a specified time limit (unless otherwise stated).

  • Business customers: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery.

  • Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.

  • Business customers: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.